There is a various reason that causes scanner stop working, but Incompatible Printer/scanner driver is the most common reason behind this problem. This happens with both PCs using the appropriate software and also using the Windows Scan software in Windows 10 and the free version from the App store.” Scanner then hangs and it takes Task manager to end task before I can use it again. 2.3 Repair Corrupted System Files scanner not working after Windows 10 upgradeĪs users shared the following issue on Microsoft forum as : “Using the Canon software for Windows 10 (64bit) I press preview scan and the scanner runs through its cycle and produces a preview, I then press Scan, the scanner gets 28% of the way down the bed and stops.2.2 Check Windows Image Acquisition service.